This dealership only cares about the money they get for a sale. Be prepared for the staff to put you through many run-a-rounds, not follow through with their word, pay off your trade in balances late, not respond to messages and always busy or not there when you attempt to contact them. They try to turn an issue onto the customer as much as they can. Full mail boxes, unanswered telephone lines, no care for issues on a vehicle when it is still within the warranty period, they DONT CARE. Also be prepared for your vehicle to be probably inspected illegally in addition to them lying to you about how long a vehicle has been sitting on the lot. Needless to say they sold me a vehicle that I transport children in that has a leaking power steering component and rotted transmission lines from the leak that should have been caught at inspection and they say it is not their fault or responsibility and turned around and told me that all power steering components were inspected! To make matters worse the salesman, Carlos swore up and down that he completely understands my need for a safe vehicle for children. Boy I was wrong for listening to him!
I will never buy a car from Poulin Auto sales again nor will I recommend to anyone. When I purchased my car the salesman was really pushy I told him I didn't want my payment over $300 a month and of course I fell for the fact that he said within 6 months I could refinance and get my payment down to where I wanted it to be I tried that a year later and because my car is not worth what I owe on it I can't refinance it he also got me to purchase an extended warranty that he told me was bumper to bumper I've brought my car in to poulins repair shop have it looked at and was told by their mechanic that my backup camera was not covered for the extended warranty and that it was acting funny when I drove it because I was using regular unleaded fuel instead of the premium so for over a month I use premium gas and also every time I filled my tank I poured in a bottle a fuel injection cleaner it was still acting up so I brought it to my mechanic that I normally use and come to find out it's my transmission just as I suspected in the beginning. lo and behold My Bumper to Bumper extended warranty does not cover it I paid $3,000 for the extended warranty and they don't want to pay a little less than $300 to have it fixed. When I asked my bank why they approved my loan in the beginning she said to be honest I really don't know.
Best car buying experience of my life!!!! Would recommend
Where should I start. Iv'e been lied to, jerked around, and received false promises. My husband and I bought a truck two months ago. We have had to fight to get everything done. Still no registration. Was promised that this would be taken care of by the end of the day. Nothing has been done. I have lost time from work, and the stress has been unbelievable. NO ONE EVER GOT BACK TO ME. Please do not buy from this dealership. I would hate to see someone elderly taken advantage of.
Amazing service! Extremely friendly, helpful and polite people working here! I Would recommend this place to others
Poulin Auto Sales Of South Burlington is a US Car Dealer based in Colchester, Vermont. Poulin Auto Sales Of South Burlington is located at 574 Prim Rd, Colchester, VT 05446, USA.
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